Support
We have a 30-day return policy. To be eligible for a refund, items must be unopened, unused, and in original packaging with proof of purchase.
Cancellations: Orders can be canceled for a full refund (including taxes and shipping) before they ship. Email customerservice@optimallabs.net or use the cancel link in your order confirmation.
Opened products: For health and safety reasons, opened items are not eligible for a cash refund. At our discretion, opened products may qualify for store credit.
Refund processing: Once we receive and inspect your return, you’ll be notified. Approved refunds are issued to your original payment method. Allow time for your bank to process.
To start a return, contact customerservice@optimallabs.net. Items sent back without requesting a return first will not be accepted.