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We take compliance with consumer protection laws seriously, including California’s Automatic Renewal Law (Cal. Bus. & Prof. Code §17600 et seq.) and similar laws in other states. Specifically:
- Clear and conspicuous offer terms. Before you check out, our product pages and checkout flow clearly disclose the subscription terms, including frequency, recurring charge amount, and that the subscription automatically renews until cancelled.
- Affirmative consent. You select Subscribe & Save as a deliberate choice before completing checkout. We don’t default you into a subscription.
- Post-purchase acknowledgment. Immediately after your initial subscription order, we send a confirmation email that restates the full subscription terms, the recurring charge amount, the next charge date, and step-by-step cancellation instructions.
- Advance renewal notice. We send a renewal reminder email two to three days before every upcoming charge, with the renewal date in the subject line and a direct link to manage or cancel.
- Easy cancellation. You can cancel anytime through your account portal, by clicking the Manage Subscription link in any of our emails, by emailing customer service, or through our AI chat assistant. Cancellation is immediate, with no fees, no penalties, and no minimum commitment.
- Charge confirmation. Every recurring charge generates a confirmation email so you always know when you have been billed and how to manage the subscription going forward.
If you ever feel a subscription charge was unexpected or if any aspect of our practices was unclear to you, please email customerservice@optimallabs.net and we will make it right.